This Privacy Policy explains how VI Homes (“we,” “us,” or “our”) collects, uses, shares, and protects personal information when you use our website and related services (the “Service”).
By using the Service, you agree to the practices described here. This policy should be read together with our Terms of Service.
1. Information we collect
Information you give us.
- Account details: your email address and, if you choose to add them, your name, phone number, and profile photo. If you sign in with Google or Facebook, we receive your name, email address, and profile picture from that provider.
- Listings: property addresses, descriptions, prices, lease terms, availability, and photos that Hosts publish.
- Viewing requests: the name, contact details, preferred times, and messages you send to a Host.
- Messages to us: information you include when you contact us or report a listing.
- Payment information: when you buy a plan or promote a listing, our payment processor, Stripe, collects your card and billing details. We receive limited information such as your billing name, card brand, the last four digits of your card, and your transaction history. We never see or store your full card number.
Information collected automatically.
- Usage data: the listings you view and save, searches and filters you use, and listing view counts that we show to Hosts in aggregate.
- Device and log data: IP address, browser type, operating system, referring pages, and the dates and times of your visits.
- Cookies: see Cookies below.
2. How we use information
- To create and secure your account and sign you in.
- To publish listings, show search results, and connect Renters with Hosts, including passing viewing requests to the relevant Host.
- To process payments, manage subscriptions, and run sponsored listing promotions.
- To send transactional emails, such as sign-in codes, viewing request notifications, receipts, and important account notices.
- To provide Hosts with listing performance reports, such as view and request counts.
- To review reported listings, detect and prevent fraud, spam, and abuse, and enforce our Terms.
- To understand how the Service is used and improve it.
- To comply with legal obligations and respond to lawful requests.
5. Data retention
We keep personal information for as long as your account is active or as needed to provide the Service. When you delete your account or a listing, we delete or anonymise the associated information within a reasonable period, except where we need to keep it to meet legal, tax, or accounting obligations, resolve disputes, prevent fraud, or enforce our agreements. Copies may remain in backups for a limited time.
6. Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including encryption in transit and password-free sign-in. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Your rights and choices
- You can review and update your account information and listings from your account at any time.
- You can ask us to access, correct, export, or delete your personal information by emailing [email protected]. We may need to verify your identity before acting on a request. See Data Deletion for how to delete your account.
- Depending on where you live, you may have additional rights under local law, such as the right to object to or restrict certain processing. We will honour these rights as required, and we will not discriminate against you for exercising them.
- You can opt out of non-essential emails using the unsubscribe link in them. We will still send transactional messages about your account and requests.
8. Children
The Service is not directed to children under 18, and we do not knowingly collect their personal information. If you believe a child has given us personal information, contact us and we will delete it.
9. Where we process data
VI Homes is based in the U.S. Virgin Islands, and we and our service providers may process information in the United States and other countries. By using the Service, you understand that your information may be transferred to and processed in these locations.
10. Third-party links
The Service may link to third-party websites and services, including Google, Facebook, and Stripe. Their handling of your information is governed by their own privacy policies, not this one.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, for material changes, notify you by email or through the Service.
12. Contact us
Questions or requests about your privacy? Email [email protected] or reach us through our contact page.